Why do end users fear JQL? Too many of my clients exclusively depend on email notifications to find Jira issues. Time to change that! I’m building my own code and snippet library to help users learn and access easy to cut and paste examples. Users don’t need to be programmers to leverage Jira features like JQL, automation smart values, and wiki markup formatting! Hopefully my example will inspire you to create a similar library for your organization too.
I built my library in Confluence because users are familiar with it and it’s easy to edit, label, and organize content. It currently contains a section for automation, JQL, SQL, REST APIs, and wiki markup. I also plan to add a section for frequently used website snippets using HTML, CSS, and PHP. Any reusable content is welcome.
Example Library
Here’s my library’s home page so far. Right now there’s a simple search, page tree, and popular labels list – all managed dynamically by Confluence, of course!
Rachel Wright’s reusable pattern and documentation library
Example JQL Page
Here’s an example page for estimation queries in Jira. My goal is to provide a brief overview of a concept, where it’s used in the application, some frequently used statements and snippets, and links to additional information. I want to give users a starting point so it’s easy to customize and arrive at the needed result. This is also a cheat sheet for me! I can NEVER remember the syntax for searching for linked issues! Hint: It’s issue in linkedIssues(ISSUE-123, “Relates To”)
Example page for time and story point estimation
Looking for JQL examples to build your library? Check out my article on Salto’s website for Jira Software and Jira Service Management clauses, operators, and statements.
Read: Mastering Jira Searches with JQL
Learn to use Jira Query Language (JQL) to filter issues in Jira efficiently. No coding skills required!