Articles and content for Jira administrators about Jira Software, Jira Service Management, and Confluence.
- Using Jira REST API URLs to Access Data
In the last article, I shared an easy way to find what you’re looking for by changing parameters in URLs in your browser’s address bar. This time, let’s explore accessing Jira information using REST API URLs. What is a REST API? Briefly, REST stands for representational state transfer and API means application programming interface. A… Read more: Using Jira REST API URLs to Access Data - Changing Parameters in Jira URLs
Who doesn’t love a shortcut? In addition to Jira’s keyboard shortcuts, another easy way to find what you’re looking for is by changing parameters in URLs in your browser’s address bar. For example, at the end of your Jira URL, add “/browse/” and an issue ID to go straight to an issue’s details page. Change:… Read more: Changing Parameters in Jira URLs - Why should deleting issues in Jira be restricted?Question Why don’t you recommend deleting issues in Jira? Answer In my own Jira applications, and when helping clients, I always recommend removing the ability to delete issues. Normally, I don’t recommend setting too may Jira restrictions. In most cases, my advice is to only restrict capabilities that are necessary for governance and compliance purposes.… Read more: Why should deleting issues in Jira be restricted?
- Building Your Jira Code, Snippet, and Example LibraryWhy do end users fear JQL? Too many of my clients exclusively depend on email notifications to find Jira issues. Time to change that! I’m building my own code and snippet library to help users learn and access easy to cut and paste examples. Users don’t need to be programmers to leverage Jira features like… Read more: Building Your Jira Code, Snippet, and Example Library
- Jira Views and Reporting MethodsJira’s reporting capabilities are super powerful! There are many ways to view, present, and share issue data and progress. Here’s a high-level view of the options and when to use each. Method Description Jira Type Best For Summary A high level project overviewRead more Jira Cloud business projects and Data Center business and software projects… Read more: Jira Views and Reporting Methods
- Ways to Create Jira Issues
Did you know there are multiple ways to create Jira issues? Most users know about the “Create” button at the top of any Jira screen, but there are other helpful methods too! Here’s a quick list. Keyboard Shortcut Type the “c” key to use a keyboard shortcut. To see all available shortcuts, click the “?”… Read more: Ways to Create Jira Issues - Project Insights with Jira’s Timeline ViewToday I had a conversation with a former colleague who reminded me of when all team correspondence was over email, project managers tracked work in Microsoft Project, developers reported progress in spreadsheets, and QA test cases were recorded in an open source wiki installed on someone’s computer. Anyone miss those days? Not me! When everyone… Read more: Project Insights with Jira’s Timeline View
- Adding Issues to EpicsIn January 2024, Atlassian rolled out a new strategy for issue and Epic use in Jira Cloud. The Epic link and Parent link fields on the issue view screen were replaced by a single Parent field. This strengthened the relationship between Epics and their issues and introduced new ways to search and manage associations. For… Read more: Adding Issues to Epics
- Jira Evolution Continues with Idea TrackingWhen Jira was first released in 2002, it was purely for software development. Fast-forward 20+ years and things have certainly changed! Today we have purpose-built project types for business teams, service and support teams, and now for idea tracking too. Before we explore ideation in Jira, here’s a quick recap of the major Jira launches.… Read more: Jira Evolution Continues with Idea Tracking
- Settings Created for Jira Product Discovery Projects – Not What I Expected
Mistakes in Jira administration are learning opportunities. Here’s an example of one of my incorrect assumptions and what new settings are actually added when Jira Product Discovery projects are created. - Creating Custom JSM Request Templates
Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. - Creating Custom Jira Issue Templates
Create custom, reusable screens to simplify the Jira configuration, maintain consistency between projects, and simplify the fields presented to users. - Built-in Jira Software ReportsJira comes with many built-in reports to provide insights into progress, release health, time logged, forecasts, and more. Each Jira application type, deployment type and project type contain different reports however. I’ve compiled a list of the report types and their definitions in Jira Software, so you don’t have to! Tip: Be sure to consider reporting options when choosing between project… Read more: Built-in Jira Software Reports
- Choosing the right Jira project typeJira has multiple application types and each is built for a specific audience and use. The types are: Jira Work Management (JWM) in Cloud, Jira Software (JSW), Jira Service Management (JSM) and Jira Product Discovery (JPD) in Cloud. All types have the same look and feel but different features. The applications can be used separately… Read more: Choosing the right Jira project type
- Managing Dependent Data in JiraQuestion I’d like to make one field dependent on the data in another field. How do I do that in Jira? Answer Basic Example In addition to single or multi-select lists, Jira also a cascading selection type. The cascading field type has two drop down menus. The options in the second menu are determined by… Read more: Managing Dependent Data in Jira
- Jira Sandbox and Test Environment OptionsIt’s shocking, but many organizations don’t have a test environment! I didn’t have one when I first started out either. But I quickly saw how important it was to be able to experiment and learn without impacting production data. You need a place to see how your changes work with real-life scenarios. Here are some options,… Read more: Jira Sandbox and Test Environment Options
- How to Install Jira on Windows
A test environment is a vital asset for any Jira administrator. It’s easy to create your own Jira Server or Data Center sandbox for experimentation. You can install Jira on a proper server or on an old laptop under your desk. Here’s how. Contents: Note: Atlassian stopped selling new licenses of Server products in February… Read more: How to Install Jira on Windows - Jira Issue Types: More than Just ClassificationIf you’re only using Jira issue types to classify different types of work, you’re missing out! In addition to their organization and classification value, issue types provide many additional useful features. Here’s a brief summary of each: Icon Icons serve as visual distinguishers in search results, reports, dashboards, boards, and more. Tip: Make sure each… Read more: Jira Issue Types: More than Just Classification
- Connect Slack to Manage Jira Notification OverloadInstructions and tips for using a chat program as a central hub for Atlassian application notifications.
- Plans and New Jira Content for 2024Jira consultant Rachel Wright outlines 2024 goals, including new Jira courses, tool consolidation, community engagement, and website improvements.