Knowing the best way to solve a problem and how it will impact your application in the future is the hallmark of a great administrator. Configuration decisions must balance the needs of the users with the long-term health of the application. In this course, Rachel Wright—an entrepreneur, process engineer, and Atlassian Certified Jira Administrator—presents advice, strategies, and real experiences laser-focused on helping you implement best practices for Jira configuration and maintenance. Learn about smart management and compliance. Discover best practices for handling support, maintenance, and naming. Find out how you can manage projects and project settings and can control permissions and security. Dive into custom schemes, shared settings, and ways to extend Jira with apps and automation. With Rachel’s expert advice and engaging commentary, you can keep your application out of the “Jira swamp”!

Course Contents

Introduction

• Mistakes, horror stories, and advice for Jira admins
• Who is this course for?
• What do you need for this course?
• Important terms and definitions

Smart Management and Compliance

• Managing the managers
• Developing a customization policy
• Creating a security policy
• Challenge: Cleaning up external users
• Solution

Handling Support and Maintenance

• Supporting Jira with Jira
• Performing scheduled maintenance
• Establishing monitoring and testing
• Challenge: Measuring and predicting use
• Solution

Naming Best Practices

• The importance of naming
• Avoiding duplicate settings
• Addressing reporting problems
• Challenge: Renaming screens
• Solution

Managing Projects and Project Settings

• Conducting new project interviews
• Smart issue categorization
• Archiving old projects
• Challenge: Documenting Projects and Settings
• Solution

Controlling Permissions and Security

• Understanding permission levels
• Security Mistakes
• Avoiding security problems
• Challenge: Communicating abilities
• Solution

Custom Schemes and Shared Settings

• Managing custom schemes
• Maintaining shared settings
• Challenge: Removing unneeded schemes
• Solution

Extending Jira with Apps and Automation

• Ways to add capabilities
• Creating a vetting procedure
• Challenge: Feature tracking and clean up
• Solution

Conclusion

• Additional resources for Jira learning

Take Course

See all Rachel Wright’s Jira and Confluence Courses on LinkedIn